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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Exchanges
- Ordering
- Viewing Orders
- Updating Account Info
- Shipping & Delivery
- We ship using USPS (US Postal System). First Class Mail or Priority flat rate envelope are both available. Priority can reach most California destinations in 2 days, 3 days max. Outta state 3-4 days. First Class mail within 10 days to most US addresses. No overnight shipping is available.
- Privacy & Security
- We value your privacy! Total Escape does not sell, share or give away your name, email or other personal info with ANY other companies, web sites or agencies.
- Returns & Exchanges
- If the map you received is not in good condition, we will replace it at no extra charge. If the map your receive is not the map you need, we can exchange it for another map of similar price. Mail the original one back and send an email with explanation. An additional $2 re-stocking fee will be taken on all exchanges.
- Ordering
- Pay with PayPal, credit card, check or money order. We want to make this purchase an easy and pleasurable experience for you. If you do not wish to order with credit card on our secure web site, then we will gladly take your order online and you can pay by check or money order. Just make sure to check that option on the shipping portion of the checkout. If you would prefer to order by phone, please contact us initially through this site, and we can call you back.
- Viewing Orders
- Click on the "Log In" link at the top right of the blue menu bar. Sign in to your account, and review past orders.
- Updating Account Info
- Click on the "Log In" link at the top right of the blue menu bar. Sign in to your account, and edit the necessary fields.
